Frequently Asked Questions

No. Israeli local entity sellers are exempt from deposits — a unique benefit for the Israel market.

Zero commission. You keep 100% of the sale price (excluding payment processing fees on the buyer's side, which are handled by the platform).

Typically several business days. The most common delay is document quality (blurry, cropped, or mismatched information). Submit clear, complete documents to speed it up.

Yes, up to 6 stores per company entity across the entire AliExpress platform (this includes any stores you have in other AliExpress business modes).

No general category restrictions, except for special categories like health supplements, which require additional permission applications.

Products with branding require brand authorization. If you own the brand, submit your trademark certificate. If you're a distributor, provide the full authorization chain.

You can add a new brand. Provide the trademark certificate or authorization documents during the application.

3-5 business days for the full process.

These are high-risk brands available only by platform invitation. Contact Maya to ask about eligibility.

You'll get a specific rejection reason. Most rejections are due to an incomplete authorization chain or a category mismatch. Fix the issue and reapply.

Yes, the GSP model requires local fulfillment from Israel inventory.

Yes. Platform-authorized 3PLs (like Cainiao partner warehouses) qualify for a 50% reduction on logistics penalties.

You'll receive a monetary penalty. The platform calculates penalties based on order value.

Yes, penalties have built-in appeal channels through the seller dashboard.

The platform reviews force majeure events case-by-case based on severity. Submit appeals with documentation.

ILS (Israeli Shekels) for Israeli local entity sellers.

15 days after the customer confirms receipt (T+15).

Early payout is available for qualified sellers. It requires a platform risk assessment and may depend on your seller tier.

Payouts may fail. The bank account must be in the registered company's name — no personal accounts, no related-company accounts.

The platform runs advertising, seasonal campaigns, and traffic generation on your behalf. You don't manage ads directly.

New sellers must publish at least one product within 30 days of approval, or the store will be closed. This is non-negotiable.

Hit GMV and product-publication targets during your 3-month new seller period. Specific targets are shown in your seller dashboard.

Submit your strongest products for review. Approved products get a 1:1 traffic subsidy from the platform.