AliExpress buyer guide · Mobile app

How to request a return and refund on AliExpress

Check your order status first. For either process, tap Account, go to My orders and select View all.

Item received

Request a return and refund

Open the order for the item you want to return. The name of the return option may vary by app version and order status.

  1. Open your order

    From your order list, open the order details and tap Return/refunds.

  2. Complete and submit your request

    Select the item and the reason for returning it, then choose the return-and-refund option if offered. If the app asks for evidence, upload photos of the item or packaging that show the issue. Review your request and submit it.

  3. Follow the return instructions

    Wait for the return instructions in your request. Use the label, address and shipping method shown, and send the package by the displayed deadline. Keep your proof of postage and enter the tracking number if prompted.

  4. Track your return and refund

    Reopen the return and refund details for the same order. Check whether more information is needed, follow your return and refund status, and see where the refund will be sent.

Order not yet shipped

Cancel your order

Use these steps if your order shows Processing and the order details include a Cancel button.

Four screens showing how to open your orders, tap Cancel on the order details, select Cancel the order and submit the cancellation request.
This illustration was redrawn from the app screens with personal and order details removed. Open larger illustration

  1. Open your order list

    Tap Account at the bottom right, then View all in My orders.

  2. Open the order and tap Cancel

    Open the order you want to cancel. Check that it is still being prepared and tap Cancel at the bottom of the order details.

  3. Confirm in the pop-up

    Tap Cancel the order to continue. To keep your order, tap Keep the order.

  4. Choose a reason and refund method

    On the Order cancellation screen, select the reason that applies. Check the refund method, tap Submit and return to the order to check the cancellation and refund status.

If you can’t find the option

  • Check that you’ve opened the right order. Review its status and the deadline to request a return or refund.
  • If your package has shipped but hasn’t arrived, check tracking and the available options in the order details. Only confirm receipt if you actually received the parcel.
  • If you still can’t find an option that applies, contact customer service in the app about that order.

AliExpress Free Returns terms

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